This Privacy Policy explains how Brokist collects, uses, stores and shares information when brokers access our website, progressive web app and related services. Brokist is a broker-to-broker platform for property listings, buyer and tenant Needs, broker connections and membership services.
1. Information we collect
We may collect information you provide, including your name, mobile number, email address, password, company details, profile image, RERA information, city, experience, specialisation and profile description.
When you use Brokist, we also process property listings, uploaded photographs, videos and documents, Needs, messages sent in response to Needs, contact unlock activity, plan and credit usage, payment references, device/browser information, IP address, session data and technical logs.
Please do not post unnecessary personal information belonging to property owners, clients, tenants or other third parties.
2. How we use information
- Create, authenticate and protect broker accounts, including OTP verification.
- Publish and moderate profiles, properties and Needs.
- Enable broker discovery, responses, contact unlocks, calls and WhatsApp links.
- Process memberships and verify payment status through our payment provider.
- Prevent fraud, spam, misuse and security incidents.
- Provide support, service messages and important account notices.
- Measure and improve Brokist’s performance and features.
- Comply with applicable legal obligations and enforce our Terms.
4. Retention
We retain information while your account is active and for as long as reasonably necessary to provide services, maintain transaction and consent records, resolve disputes, prevent abuse and meet legal requirements. Expired or closed listings and Needs may remain in restricted records for administration and audit purposes.
5. Your choices and rights
You may review or update available profile information through your account. You may also request correction or deletion of eligible personal information, withdraw consent where processing depends on consent, or raise a grievance. Some records may need to be retained for security, transaction or legal reasons.
You can control browser cookies through browser settings, although blocking essential cookies may prevent login and other account features from working.
6. Security
We use reasonable administrative and technical safeguards, including password hashing, restricted administration, session controls and access rules. No internet service can guarantee absolute security. Keep your password and OTP confidential and notify Brokist if you suspect unauthorised account access.
7. Children
Brokist is intended for adults acting in a professional property-broker capacity and is not directed to children.
8. Changes to this policy
We may update this policy as Brokist evolves or legal requirements change. The updated date will appear at the top. Material changes may also be communicated through the platform.
9. Contact and grievances
For privacy questions, correction or deletion requests, use the official support or grievance contact published by Brokist in your account or on the website. Please include your registered mobile number and enough detail to identify the request, but never send your password or OTP.